Expectations:

What our customers can expect from us:

• Commitment to customer success.
• Timely response to customer requests.
• We will be in a mode of continuous improvement of services to our customers.
  • Web Services
  • Support Services
  • Issue resolution
• Regular consistent forward action.

What we need from our customers:

• Timely response to requests from us.
• Dedicated ‘go to’, team leader for us work with.
• Desire for operation to be in a mode of continuous improvement.
• Commitment with enough lead time to prepare for audit.
  • (Audit Date - 90 days) Working backwards.

We cannot guarantee a successful audit.

• Successful audit requires a team effort of farm staff and SFS staff.
• All documentation we build together for a farm operation is the property of the farm.
• Shafer Farm Services' Internet web site, forms, apps, and other technology tools are the property of Shafer Farm Services.

3 Components of a Shafer Farm Services System:

1 - Web site - Secure - Access must be explicitly granted.

• Access given to designated farm workers and designated SFS workers.
• The farm's web site is where each farm can access their food safety documents.
• This website is not intended to replace your public farm site, but could be used.
• All files are backed up weekly using Datto Backupify.

2 - Shared drive - Secure - Access must be explicitly granted.

• Access given to designated farm workers and designated SFS workers.
• Location for Food Safety meeting records.
• This drive contains all audit questions and answers.
• Shared with read and write access for designated farm workers.
• All files are backed up weekly using Datto Backupify.

3 - Farm drive folder - Secure - Access SFS personnel.

• Access given to designated SFS workers.
• This folder is located inside of SFS Google Enterprise file structure.
• Stores majority of all farm documentation.
• All files are backed up weekly using Datto Backupify.